Intelligent help with AI
May we introduce Mate & Buddy
Support from artificial intelligence (AI)
Get to know Mate & Buddy – your digital assistants for efficient working.
Mate is your intelligent assistant for all questions relating to the system. Based on our comprehensive documentation and support data, it provides you with precise answers and instructions – without access to your personal data.
Buddy goes one step further: activated on request, it executes actions directly in your system. Whether creating new customer addresses or generating reports – Buddy completes tasks efficiently and in compliance with data protection regulations at your instruction.
Maximum data protection
Mate and Buddy work in strict compliance with the GDPR. Your data remains protected and private at all times.
Full control
You decide what the AI is allowed to do. Nothing is changed or saved without your approval.
Constant learning and improvement
AI is constantly evolving - for ever more precise answers and more efficient support.
Quick help and actions
Responses and tasks are carried out in real time - no waiting times, no delays.
What can Mate & Buddy
Mate and Buddy get you to your destination faster – just ask or let them do it. Your digital helpers are always there for you!
🔹 Mate – your digital support expert
Mate is the first point of contact for all questions relating to the system. Whether it’s about functions, settings or processes – Mate knows his stuff. He analyzes your query and provides you with a clear and comprehensible answer straight away. The basis for this is our extensive documentation and accumulated support experience.
Important: Mate has no access to personal data or your system – your privacy is protected at all times.
Mate saves you valuable time when looking up or waiting for support, allowing you to work more efficiently.
💬 Example: “How do I create a new invoice?” – Mate shows you step by step how to do it.
🟢 Buddy – your active AI assistant
Buddy is more than just a consultant – it becomes active for you. As soon as it has been activated by an administrator, Buddy can interact directly with the system. At your instruction, it performs specific tasks, e.g. creating new customer data, adjusting settings or generating reports.
Buddy recognizes correlations, suggests next steps and always works in compliance with data protection regulations with restricted access.
⚙️ Example: “Please create a new customer with this data.” – Buddy will do this for you immediately.
Simply ask questions – get immediate answers or complete tasks
With Mate and Buddy, support is as easy as a short conversation. Whether you need instructions or want to get a task done – our AI-supported assistants will help you quickly, safely and reliably.
Experience how intuitively modern AI can make your everyday life easier!